Our team is based in the U.S.A. Our Customer Service Professionals are ready and waiting around the clock, ensuring you never miss a call. We deliver your messages via phone, e-mail, text, chat.
Everything you need to grow your business. Order our services today!
Our Plans are affordable and straightforward, unlike others that charge a per minute or per second rate and upcharge you or stay on calls longer than needed just to raise the number of minutes. Simple means Simple; our month-to-month plans give you the ability to pick the time frame and the number of job duties you would like for us to handle for you. It is as simple as you pick, we plan.
We are an extension of your workforce. We are an extension of your team!
80% Of Callers Who Reach A Voicemail WILL NOT Leave A Message!
74% Of People Who Have A Bad Customer Service Experience Will Choose Another Business!
We Work with Businesses in Every Industry
24/7 Phone Answering Services Include:
100% U.S. Based (No Overseas Call Centers)
Our team is based in the U.S.A. Our Customer Service Professionals are ready and waiting around the clock, ensuring you never miss a call. We deliver your messages via phone, e-mail, text, chat.
Our Customer Service Professionals act as your receptionist and can live transfer calls to you just as if they are in your office at a reception desk.
We Are Not “An Answering Service” we are an extension of your team, your Front Desk, and Customer Relations.
No. Cancel any time.
No, we only hire Customer Service Select Trained Professionals within the United States.
Customization for the entire front desk is typically completed within two weeks from receipt of your instructions and contact lists and duties breakdown. We onboard each part of your customer relations needsdaily basis until we have your complete scope implemented.
Yes, PAHJ takes privacy very seriously. All employees sign a confidentiality agreement that remains in effect indefinitely. Our customer relations center utilizes the highest data encryption and firewall technologies to ensure our network’s integrity and security. We are HIPAA compliant, employing the highest standard of customer data and information protection. Clients can rest assured that information is safe and secure.
We provide all account holders with a unique forwarding phone number. You forward your calls to that number, and when the number rings at our CRC (customer relations center), the agent answers in your company name and follows your account instructions as if they were sitting physically in your business.
We deliver messages via e-mail, text messaging (SMS), PAHJ Messaging platform, verbally over the phone, and via the web. Select any of these options in any combination. For example, we can send a text message to your cell phone, and then you can later retrieve or review that same message on our platform. Based on your account setup, you can have different dispatch protocols for different types of messages (i.e., emergencies/urgent or leads and schedule changes sent via text or customizable to different groups you set up).
There is no limit or additional cost for message delivery to multiple people.
Yes. You will be provided with the highest data and call log info with recorded calls to review.
Yes. If you need a message to play or have on-hold music, we can upload that to your CRC.
You can make unlimited changes to your script by contacting your CRC Coordinator.
Yes. You can access your messages 24/7/365 via our secure client web access portal.
PAHJ Front Desk is a full-service 24/7 customer relations center; we are always available. We don’t take vacations, sick days, or maternity leave, and we are more affordable than the cost of having a full-time employee. Technically, if you have a website, you are a 24/7 business, and often the best opportunities come during off times. Why miss an important call just because you or your assistant are tied up working on another task or talking on the other line? In today’s business environment, immediate customer service has become the standard. It’s the only way to stay on TOP!
Providing excellent quality starts with selecting the right Customer Service Team, our Product Knowledge Select Team Professionals (PKSTP), and offering more than competitive pay through incentives. All our PKSTP have prior experience in customer service and must go through personality testing and a rigorous training program to ensure that they are familiar with our system and our clients’ accounts before they are allowed to work. Also, they are reviewed, rewarded, and given guidance based on their performance each day.
90% of all calls into our facility are answered on an average of four rings or less to each preferred agent group. The rest go to a secondary agent group and then get transferred back to the preferred agent group to carry out the solution. One of the things that separate us from other services is that we do 100% live agents answering your phones, text, or chats. No AI or voicemails unless you request that feature.
Every account is custom built based on your specifications, script requirements (if any), and dispatch protocols. You can adjust your account questions and dispatch protocols by contacting your Customer Relations Coordinator (CRC).
We can connect to your database using a direct connection or by an API connector. If neither is available, we can use our web interface to connect directly to your online order processing system.
Complete Front Desk management and Inbound and outbound product knowledge services are the most popular customer service solutions that we offer.
Rates vary based on the plan. We have a plan that will meet your budget and needs. We will set up a call to go over our tier plan system and the amount of coverage you need. Once that is determined, then you can pick the plan. We are month-to-month with the ability to change your plan at any time.
The plan you pick. No Hidden Fees!
Our IT Department takes extraordinary measures to ensure our call center stays operational. PAHJ Front Desk utilizes multiple redundant systems, sites, and procedures. The PAHJ Front Desk infrastructure has been engineered to provide redundant networks and solutions. While our physical location and management may be affected by a disaster, our Customer Relations Center has been built in such a way as to avoid any significant impact due to a single disaster.
Virtual Equipment: PAHJ Front Desk data and software applications are hosted in the cloud utilizing the robust, redundant AWS (Amazon Web Services) infrastructure.
Data (ISP) Circuits: multiple vendors provide data in multiple formats. No less than two (2) redundant, high bandwidth data and SIP circuits are in place at all physical and virtual locations.
Product Knowledge Select Team Professionals (PKSTP’s): To ensure employee redundancy PAHJ Front Desk employs remote Customer Relations Center Service Professionals working throughout the United States in multiple locations. PKSTP’s can access all of the equipment mentioned above.
In short, our systems and center are very reliable; however, we also understand the need to communicate about our status should something happen. In the event of an emergency, we can quickly notify clients via e-mail or SMS through the use of our robust automated communications platform.
We offer three payment methods, Credit card, Debit card, or ACH checking.
1) Please fill out the above form, and someone will get back to you in 24 hours or less
2) Please call (281) 271-5427, and one of our agents will guide you through the process